FAIR DIGITAL FINANCE SURVEY REPORT 2024 LAUNCHED IN NAIROBI, KENYA

Alice Kemunto Director CGA

Nairobi, Kenya – October 18, 2024

In a move to promote consumer rights and fairness in the digital financial sector, the Fair Digital Finance Survey Report 2024 was officially released today in Nairobi, Kenya. The comprehensive report, compiled by Mary Ojuang, Research Consultant at Consumer Grassroot Association (CGA), and Anny Kaveza, Project Officer for Fair Digital Finance (FDF) at CGA, sheds light on the current state of digital finance and highlights the gaps that need to be addressed to protect consumers. Download report

During the launch, Alice Kemunto, Director of CGA, emphasized the importance of raising public awareness about their financial rights. “More needs to be done to educate the public and ensure they know their rights when engaging in digital finance platforms. We must also prioritize training various groups within society to make them more informed and empowered,” she said. Kemunto called on stakeholders to play an active role in ensuring the public receives the necessary training and resources to navigate the evolving digital financial landscape.

The event also saw a strong appeal from Catherine Ondoro, Principal Standards Officer at the Kenya Bureau of Standards (KEBS), who urged stakeholders to join the consumer technical committee. “Stakeholders must work together for the better formulation of standards. Collaboration will help ensure that we establish robust guidelines that protect consumers and promote fair practices within digital finance,” Ondoro noted.

The report comes at a critical time as digital financial services continue to expand rapidly in Kenya and across Africa. It highlights the pressing need for regulatory frameworks and consumer protection mechanisms to keep pace with this growth. Through collaborative efforts, it is hoped that the recommendations outlined in the survey will lead to significant improvements in the industry.

The launch marks the beginning of further initiatives aimed at enhancing consumer protection in the digital finance space, with training programs and public education campaigns to be rolled out in the coming months.

Comments

Records Digitization Failures Risk Digital Kenya; Urges ICT-Records Unity.

Ms. Mary Kerema, OGW, Secretary ICT e-government and Digital Economy. Nairobi, Kenya - July 16, 2025. Ms. Mary Kerema, OGW, delivering remarks on behalf of Eng. John Tanui, MBS, the Principal Secretary for ICT and the Digital Economy , issued a blunt assessment today, government efforts to digitize critical records are failing, risking the paralysis of Kenya's broader digital transformation agenda. Speaking to ICT Directors and various stakeholders at a breakfast meeting hosted by the Kenya Association of Records Managers and Archivists (KARMA) at the Serena Hotel, Kerema conveyed the PS's deep concern over the " significantly low" progress made since the Ministry directed State Corporations to adopt paperless systems in March 2023. She emphasized that the core problem identified by the PS is not funding, but a critical deficit in expertise, infrastructure, and a widespread underestimation of the domain's complexity, a complexity interwoven with leg...

Wisdom, Not War, WADR Chair Calls for National Shift in Conflict Resolution.

Women in Alternative Dispute Resolution (WADR Kenya), led by Chairperson Eunice Lumallas(middle). NAIROBI, Kenya July 16, 2025. Amidst escalating tensions across Kenya's political, social, and economic sectors, Women in Alternative Dispute Resolution (WADR Kenya), led by its Chair Eunice Lumallas, has issued a powerful call for nationwide adoption of peaceful conflict resolution mechanisms. Lumallas, emphasizing Kenya stands at a "critical juncture," warned that unchecked disputes threaten to erode hard-won gains in governance, entrepreneurship, innovation, and the rule of law, jeopardizing national unity, business confidence, investment, and the hope of Kenyans. Representing diverse stakeholders, WADR Kenya passionately argued that choosing hostility leads to collective loss, while reasoned dialogue allows everyone to rise and gain. Chair Lumallas urged all Kenyans to prioritize empathy and actively embrace dialogue, mediation, conciliation,...

Kenyan Religious Leaders Issue Urgent Plea to "Stop Destroying Our Country" Amid Escalating Crisis.

NAIROBI, Kenya, July 9, 2025. In a powerful intervention, Kenya’s Inter-Religious Council (IRCK) has demanded an immediate end to state-sponsored violence and political exploitation tearing the nation apart. Following a three-day emergency retreat in Nairobi, Christian, Muslim, and Hindu leaders issued a stark warning that the country is in a "very sad and dangerous state," blaming dominant political elites for fueling unprecedented tensions through their fight to " acquire, protect and consolidate power." The council condemned the government’s handling of protests against the 2024 Finance Bill, accusing the state of degenerating legitimate discontent into " murderous chaos" marked by extrajudicial killings, forced disappearances, abductions, and destruction of public property. It called on President William Ruto’s administration to prosecute senior officials linked to violence and financial scandals, insisting this is essential to resto...

Ke Times

Search This Blog